Total Compensation: $250K-$400K
We are a team of consultants solving a familiar problem: how do you earn credibility with a client? We believe it starts with understanding the client’s industry.
Modern business has become the Tower of Babel: every industry has its own language. If you speak your client's language, you connect and find a way in. And if you don’t, you’re flying blind with a surface-level understanding. Companies spend millions on dull, slow, and unscalable solutions. The traditional go-tos – SMEs, in-house content, and live training – aren’t working.
We created a new way to learn an industry in under an hour (imagine the “I know kung fu” scene from The Matrix, but for business), using fun animated stories produced like a media product. Our primers are widely used by the world's top consulting and technology firms, with 90%+ completion rates, rave reviews, and hundreds of deals won and projects delivered.
As our enterprise client base grows, we are looking for a leader who can help clients maximize value from Primerli while bringing insights back to our team on how organizations build industry expertise.
The Role
This role owns retention and expansion strategies across a portfolio of key enterprise accounts. You will report to the CEO and work closely with Sales and Product.
You will build trusted relationships with senior leaders at some of the world’s most sophisticated organizations. This role is ideal for someone who enjoys the strategic client conversations of consulting but wants to step off the project treadmill and help build a product that delivers tangible impact.
What You'll Do
Mandate
Maximize the value enterprise clients get from Primerli and translate that into thought leadership and product insights.
Success Metrics
- Customer adoption and engagement
- Net Revenue Retention (NRR)
- Thought leadership impact
Responsibilities
Drive Client Value (40%)
- Help clients deploy Primerli successfully and achieve measurable outcomes
- Identify new commercial opportunities within accounts in partnership with Sales
Lead Community Building (30%)
- Build trusted relationships with senior executives and foster connections among them
- Lead events and publications that share insights on how enterprises build industry expertise
Be the Voice of the Customer (20%)
- Capture patterns in customer feedback and usage to surface needs
- Partner with Product to translate customer insights into roadmap priorities
Account Management (10%)
- Run core client success processes (e.g., reporting, QBRs, product launches)
- Own retention, renewals, and expansion
What We're Looking For
Values & Attitude
- Strong values: You care about others, not just yourself, and you see competitiveness as complementary, not a barrier, to showing compassion, kindness, and empathy.
- Entrepreneurial drive: You constantly challenge the status quo, come up with better ways to do things, and take extreme ownership of your work. You are highly comfortable with ambiguity.
- Growth mindset: You value personal growth and helping others grow by giving and receiving transparent feedback.
- Get-stuff-done attitude: You are energized by action, and can balance priorities and timelines. You know when to be fast and scrappy and when to slow down and get things right.
Experience & Skills
- 4-8 years of management consulting experience at a top-tier firm
- Experience working in a startup or high-growth environment, preferably in a client-facing function
- Track record of building deep relationships with senior stakeholders
- Comfort owning commercial retention and expansion targets
- Ability to influence high-stakes, complex enterprise decisions
Nice-to-have
- Entrepreneurial experience (e.g., founder, side project, independent venture)
- Exposure to areas such as org design, capability building, talent strategy, or change management
- Interest in learning, teaching, or education
What You'll Get
- Competitive salary including base + bonus
- Medical and dental health coverage
- 401k contributions and profit sharing
- Unlimited PTO and paid leave for parents
- An annual technology stipend
Location and Work Environment
While the company is based in California, you will work remotely with a global team. We are open to candidates based in the United States and Canada. Candidates must be comfortable working with colleagues in different time zones and traveling quarterly to co-locate for leadership events.
To apply, please send your resume to gtm@primerli.com.
